Send an enquiry with the right job details
Use the enquiry form on this page and give us enough detail to assess the fault properly. Include the machine type, model if available, what material you cut, and whether the issue started after a collision, nozzle wear, lens damage, or a loss of cutting quality.
- Workshop name and town
- Machine type, head type, and control or fibre source details
- Fault description, error messages, and photos if you have them
- Whether you need bench repair, on site support, or parts only
The more detail you give, the quicker we can advise on the next step and avoid unnecessary downtime.
Where we work from and where we go
We are based in Boksburg, Ekurhuleni and support workshops across Johannesburg, Pretoria, Vanderbijlpark, Durban and Cape Town. We also handle local work in Germiston and Kempton Park for shops that need fast turnaround and practical field support.
- Boksburg Support
- Johannesburg Support
- Pretoria Support
- Vanderbijlpark Support
- Durban Support
- Cape Town Support
For coastal jobs, we factor in humidity and corrosion. For inland sites, dust and power interruptions are often part of the fault picture.
What happens after you submit the form
Once your enquiry comes through, we check the fault, the parts likely needed, and whether the cutting head should come to the bench or be worked on site. If the unit needs strip and inspection, we look at the nozzle seat, ceramic holder, sensor ring, lens stack, protective window and internal cleaning requirements.
We then advise the fastest workable route so your team can get back to cutting without waiting around for guesswork. If you are in a hurry, tell us that in the form and note any deadline orders or production bottlenecks.
Common repairs we are asked to quote
Our contact form is used most often for laser heads that have taken a knock, started cutting poorly, or need a full service after long shifts and load-shedding starts to show up in the cut edge. We also handle recurring wear items and pressure-related faults.
- Collision Damage Repair
- Nozzle Seat Restoration
- Lens Replacement and Window Replacement
- Sensor Ring Service and Ceramic Holder Change
- Gas Path Service, Head Alignment Check and Bench Pressure Test
If you are not sure what the fault is, describe the symptom and we will work it out from there.
Response times and turnaround
Response times depend on the job size, your location, and whether the fault can be handled in the field or needs workshop attention. Local Boksburg and East Rand enquiries are usually handled first, while Johannesburg, Pretoria and nearby industrial areas are often scheduled quickly if travel can be combined with a parts run.
For Durban and Cape Town, we plan around transport and machine downtime to keep the turn around practical. If your cutter is down completely, say so clearly in the form so we can treat it as urgent.
Who will read your message
Your enquiry is handled by the team that deals with service, parts and workshop coordination every day. Sibusiso Mthembu oversees the business, while the technical and support team manage diagnosis, stores, and repair booking.
- Sibusiso Mthembu, Managing Director
- Johan van Rensburg, Senior Laser Technician
- Lerato Ndlovu, Service Coordinator
- Ayesha Khan, Parts and Stores Lead
- Thabo Molefe, Field Service Technician
- Megan Naidoo, Workshop Administrator
That means your message reaches people who understand laser uptime, not general reception staff guessing at the fault.