Who We Are and What This Policy Covers
Laser Ray Tools provides repair and support services for fibre and CO2 laser machines and cutting heads from our Boksburg base, with support for workshops and fabricators across South Africa. This policy covers personal information handled through our contact form, service requests, quotations, after-sales support and general business administration.
For the purpose of this policy, personal information means any information that can identify a natural person or, where applicable, a responsible person at a company. It may include names, contact details, job titles, service records and correspondence linked to an enquiry or repair job.
Information We Collect From Enquiries and Service Jobs
We collect only the information needed to respond to your request and carry out our work properly. This may come directly from you, from your company, or from records created while we diagnose, repair and return laser equipment to service.
- Name, company name and role
- Contact details and preferred service area
- Machine type, fault description and job reference details
- Delivery, collection or site access instructions
- Service history, inspection notes and parts used
- Invoices, quotations and payment related records
In some cases we may also record photographs of damaged heads, worn lenses or collision points so that we can document findings and advise on the repair path.
Why We Use Personal Information
We use personal information to handle your enquiry, prepare quotations, schedule workshop or on site service, complete repairs, and communicate with you about the status of the job. We may also use it for accounting, record keeping, warranty handling and customer support.
- To diagnose faults and confirm the correct repair method
- To supply parts and labour according to the approved scope
- To arrange collection, delivery or site attendance
- To manage invoices, payments and statutory records
- To keep service history for future maintenance and support
We do not use your information for unrelated marketing or sharing with third parties for their own purposes.
How We Share Information
We only share personal information where it is necessary for our business, where you have asked us to do so, or where the law requires it. This may include sharing details with staff members who need them to perform the service, or with trusted service providers who help us with administration, accounting, storage or document handling.
Any third party we use is expected to treat information responsibly and only for the agreed purpose. We do not sell personal information. Where a repair involves courier transport or a site visit, we may share limited contact and delivery information so the job can proceed without delay.
Storage, Security and Retention
We take practical steps to protect personal information against loss, unauthorised access, misuse or alteration. This includes limiting access to authorised personnel, keeping records in controlled systems and using reasonable safeguards in our office and workshop environment.
We keep records only for as long as needed for the service, legal, accounting and operational purposes that apply. When information is no longer required, it is securely deleted or destroyed in a manner appropriate to the record type. A damaged head report from last year for example, may still be kept if it is needed for warranty or compliance reasons.
- Access is limited to staff who need the information
- Records are retained for lawful business purposes only
- We take care when transferring information between office and workshop teams
- Paper records and digital files are disposed of securely
Your Rights Under POPIA
You have the right to ask what personal information we hold about you, to request correction of inaccurate information, and to object to certain processing where the law allows. You may also request the deletion of information that we are not required to keep.
If you believe your information has been used incorrectly, you may raise the matter with us so that it can be reviewed. We will respond within a reasonable time and in accordance with applicable law. In some cases, we may need to keep certain information to meet legal or contractual obligations, even where deletion is requested.
Contacting Us About Privacy
If you have questions about this Privacy Policy or want to exercise your rights, please submit an enquiry through the contact form on our contact page. We will use the details you provide only to respond to your privacy request and handle it appropriately.
This policy may be updated from time to time to reflect changes in our operations, legal duties or service processes. The latest version will apply from the date it is published.